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ARTESCA support

Get expert help 24/7/365.

From urgent issues to ongoing education, Scality provides responsive support and resources to keep your data protected and your business running smoothly.
CONTACT SUPPORT

Self-service resources

Technical Documentation

See step-by-step guides and technical references.

View documentation

Customer Center

Submit/track support cases, and access on-demand resources.

Visit Customer Center

Contact Scality for ARTESCA support

When to open a support case

For most issues, please submit a support ticket through the Customer Center. 

  • Track status and updates in real time
  • Provide detailed information for faster resolution
  • Access on-demand resources while your case is in progress
OPEN A SUPPORT CASE

When to call the emergency number

Call if you’re experiencing a production outage or critical business operations are severely impacted.

Australia and APAC: +61 1300 954 703
Chile: +56 2 2898 6005
France: +33 1 84 88 55 70
Germany: +49 800-183-0547
Japan: +81 034-588-1408
Spain: +34 518-890-048
UK & international: +44 2033-181-073
USA toll-free: +1 800-319-7090
United Arab Emirates: +971 600 522153

Support response times

Our technical support team is committed to fast, reliable response and restoration.

Severity

Response times

Restoration times

P1 (critical):

15 minutes
2 hours

P2 (high):

4 business hours
3 business days

P3 (normal):

3 business days

n/a

Service request:

3 business days
n/a

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